Privacy Policy

1. Introduction

EstabWeb ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains what we collect, how we use it, how we protect it, and your rights when you use our platform and services.

This Policy follows applicable Philippine privacy laws, including Republic Act No. 10173 (Data Privacy Act of 2012) and related National Privacy Commission (NPC) issuances.

2. Information We Collect

• Account data: name, email address, login credentials, and profile information.
• Business and site data: business details, contact info, logos, photos, text content, and other materials you upload.
• Subscription and billing data: selected plan, billing status, and payment-related references from our payment provider.
• Technical and usage data: IP address, browser/device information, logs, and feature usage (for example edits, publishes, and requests).
• Support and communication data: messages, support tickets, and other communications with us.
• Lead and analytics data: form submissions and interaction data captured for websites created on the platform.

3. How We Use Your Information

• To create and manage your account.
• To build, host, and maintain your website and dashboard.
• To process subscriptions, recurring charges, and billing-related operations.
• To provide support and respond to inquiries or design requests.
• To monitor security, prevent fraud/abuse, and improve platform performance.
• To send essential service notifications (for example billing, security, and policy updates).
• To comply with legal obligations and enforce our Terms of Service.

4. Legal Basis for Processing

We process personal data based on one or more of the following:

• Your consent.
• Performance of a contract with you.
• Compliance with legal obligations.
• Legitimate business interests, where allowed by law.

5. Sharing of Information

We may share information with trusted service providers to operate the platform, such as:

• Authentication, database, and storage providers.
• Hosting and deployment providers.
• Payment processors for subscriptions and transactions.
• AI providers when you use AI content or SEO tools.
• Analytics and monitoring services.

We may also disclose information when required by law, legal process, or to protect our rights, users, and the platform.

6. Data Processors and Transfers

Some service providers may process data outside the Philippines. When this happens, we use reasonable safeguards and contractual protections appropriate for those transfers.

7. Data Retention

We keep personal data only as long as needed for service delivery, legal compliance, dispute resolution, and legitimate business purposes. Retention may vary depending on account status, billing records, and support history.

8. Data Security

We use administrative, technical, and organizational safeguards to protect personal data from unauthorized access, use, disclosure, or loss. No system is completely risk-free, but we continuously improve our controls.

9. Your Privacy Rights

Subject to applicable law, you may request:

• To be informed about how your data is used.
• Access to your personal data.
• Correction of inaccurate or incomplete data.
• Deletion or blocking of data where legally allowed.
• Withdrawal of consent (for consent-based processing).
• Data portability, where applicable.

You may also file a complaint with the National Privacy Commission (NPC) if you believe your rights were violated.

10. Personal Data Breach Response

If we reasonably believe a personal data breach occurred, we will investigate, contain, and document it. When required by law, we will notify the NPC and affected data subjects within applicable periods.

11. Cookies and Tracking

We use cookies and similar technologies to keep sessions secure, remember preferences, and improve service performance. Please refer to our Cookie Policy for full details.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material updates will be posted on this page with a revised "Last updated" date.

13. Contact Us

For privacy-related concerns, contact us at admin@estabweb.com or contact@estabweb.com.